1. Scope of Application

These terms apply to moving services, additional services, storage, and the sale and rental of moving supplies provided by Flyto Oy (hereinafter “Flyto”). The “Customer” refers to the purchaser of the service or product.

Flyto’s liability for the transferred goods is based on the Finnish Road Transport Contracts Act and, where applicable, the General Conditions of the Nordic Association of Freight Forwarders. In case of conflict, these terms shall prevail.

2. Payment Terms

Accepted payment methods: card payment, invoice via Stripe, and for business customers, invoicing as agreed.

Payment is due immediately after the move, unless otherwise agreed. Payment term for business customers: 14 days net.

All prices include VAT.

The customer will receive a receipt by email.

3. Pricing Principles

A fixed price includes all costs unless otherwise agreed.

Hourly billing begins when movers arrive at the departure address and ends when the move is completed at the destination.

Billing is rounded up to the next 15 minutes. Minimum charge is 1 hour.

4. Customer Responsibilities During the Move

Under the basic service, the customer must pack all items that fit into boxes. Movers will protect furniture and items that do not fit into boxes.

If movers must pack items before the move begins, a packing fee according to the additional services price list will be charged.

If the customer has purchased a package that includes packing, Flyto will take care of it according to the package without extra cost.

All furniture must be ready to carry. If furniture needs to be disassembled or assembled, a fee according to the additional services price list will be charged.

If the customer has purchased a package that includes furniture disassembly and assembly, these are included in the price.

5. Storage Services

Storage is charged for each started day, including delivery and pickup days.

Each delivery to and pickup from storage is subject to a handling fee according to the price list, unless transportation is done with a Flyto vehicle.

Only dry, non-perishable goods may be stored. Food, hazardous materials, and valuables are prohibited.

Flyto insures stored goods against fire, water, and burglary damage up to the value declared by the customer. If no value is declared, the insurance does not cover damages.

6. Cancellations and Changes

The customer may cancel a domestic move free of charge no later than 5 days before the scheduled moving date.

If cancelled later, a €100 cancellation fee applies. If cancelled after work has started, the full agreed price will be charged.

For international moves, administrative costs (€250) will always be charged in case of cancellation. If cancelled less than 10 business days before the agreed start, Flyto has the right to charge an additional fee equal to 5 hours of the reserved departure capacity.

7. Claims

Any claims must be made in writing within 5 days of the move. For business customers, the period is 7 days.

The claim must specify the damage and include a compensation request.

8. Liability and Insurance

Flyto holds liability insurance, road transport insurance, and a freight license. The company is a member of the Reliable Partner program.

The road transport insurance compensation limit is 8.33 SDR/kg.

The customer is responsible for ensuring that their home insurance covers the move. Additional insurance can be purchased through Flyto at 3,9% of the declared value of the goods.

Flyto is not liable for damages if the customer has not packed according to instructions, if furniture is in poor condition, or if the damage is due to weather conditions or other factors beyond Flyto’s control.

9. Force Majeure

Flyto is not responsible for delays or damages caused by force majeure (e.g., sudden vehicle breakdown, traffic accident, weather conditions, delays in a previous move).

In force majeure situations, Flyto must inform the customer without delay, and the customer is obliged to pay for work already performed.

10. Other Terms

The customer must notify Flyto immediately of any changes in contact or billing information.

Disputes shall primarily be settled through negotiation. If no agreement is reached:

• For consumer customers, the competent court is the district court of the customer’s place of residence.